Privacy Notice Identity and address.
In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, we inform you of the following: On the website (www.mexicowanderlust.com Iwww.outletviajes.com ), in the Call Center, in the applications for iOS and Android and on social networks of MEXICO WANDERLUST in this event represented by Lic. Jose Angel Lopez with address at AV PASEO DE LA REFORMA 369 DESPACHO 701 COL CUAUHTEMOC, ALCALDIA CUAUHTEMOC C.P. O6500, Mexico City, we are responsible for the use and protection of your personal data, in this regard we are committed to protecting your privacy. This Privacy Notice details the information that you as a Client provide to us, how we collect it, what we do with it and how we protect it. Contact form. You can contact us by writing an email and sending it to the email address CONTACTO@MEXICOWANDERLUST.COM or via postal mail to the address AV PASEO DE LA REFORMA 369 DESPACHO 701 COL CUAUHTEMOC, ALCALDIA CUAUHTEMOC C.P. O6500, Mexico City, Attention Protection of Personal Data. For what purposes do we collect and use your personal data? To provide you with the service or product contracted with MEXICO WANDERLUST, To follow up on the process of the contracted service or product, Carry out billing, collection and debt recovery procedures, as well as any clarification related to your payment and/or the contracted service, Identify it as a member of our memberships, Send you quotes and information about our services or products, Send notifications and notices about the contracted service or product, Respond to queries, requests for information and/or complaints in relation to the contracted services or products, Follow up via networks social, telephone or email to processes initiated with us. Additionally, we will use your personal information for the following purposes that are not necessary for the requested service, but that allow and facilitate us to provide you with better service and offer you our products and services: Integrate a history of your consumption and preferences, as well as for the sending advertising regarding the services or products we offer, providing advice on the purchasing process, answering questions or clarifications regarding the products and/or services we offer through our channels available for customer service. In case you do not want us to Your personal data is processed for these additional purposes, you can limit its use by sending your request to the email address CONTACTO@MEXICOWANDERLUST.COM or in writing to the following address: AV PASEO DE LA REFORMA 369 DESPACHO 701 COL CUAUHTEMOC, ALCALDIA CUAUHTEMOC C.P. O6500, Mexico City, Attention – Protection of Personal Data. Refusal to use your personal data for these purposes may not be a reason for us to deny you the services and products you request or contract with us. Personal data collected and means of obtaining it. The personal data collected for the purposes set out in this Privacy Notice are obtained in the following ways: 1) When you provide them to us directly, this being understood as any electronic, optical, sound, visual or other technology such as postal mail, Internet or via telephone, including contracting a product or service with MEXICO WANDERLUST, participation in promotions, offers, sponsorships, health surveys in order to implement the procedures indicated by the federal authorities due to the health contingency and related activities. 2) When you visit our internet websites and enter your data; 3) When you use our Call Center services; and 4) When we obtain information through other sources that are permitted by law. Information that is collected. To carry out the purposes described in this Privacy Notice we will use the following personal data: Contact: • Full name • Email • Home phone • Office phone • Cell phone User registration: • First names • Last names • Gender • Address (Street, Number, Colony, City, State, Postal Code, Country) • Country of residence • Language • Nationality • Date of birth • Marital Status • Hobby • Occupation • Travel Credit Card Data: • Credit Card Number • Name of the Holder • Expiration date In accordance with articles 8, 10 and 37 of the Federal Law for the Protection of Personal Data Held by Private Parties (“LFPDPPP”), financial data such as Credit Card Data They do not require express consent to be used. Sensitive personal data. We inform you that, to fulfill the purposes set out in this privacy notice, in addition to the personal data mentioned above, sensitive personal data may be collected and processed, such as: physical condition, disability and medical documents, banking information, which require special protection. In the case of implementation of measures imposed by the health authorities in this act, you expressly accept that we may collect sensitive personal data, which will be treated with absolute confidentiality, only for the purposes mentioned in this Privacy Notice and in accordance with the legal framework contained in the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP). In this act you expressly accept that we may collect sensitive data, which will be treated with absolute confidentiality, only for the purposes mentioned in this Privacy Notice and in accordance with the legal framework contained in the Federal Law on Protection of Personal Data Held by Private Parties ( LFPDPPP). We undertake that they will be treated under the strictest security measures that guarantee their confidentiality and will only be treated for the purposes contained in this Privacy Notice. Limitation on the use of your personal data. You can limit the use of your personal data in order to no longer receive information about promotions, offers and additional services that we offer by telephone, or by email, by sending your request to the email address CONTACTO@MEXICOWANDERLUST.COM or in writing to the following address: AV PASEO DE LA REFORMA 369 DESPACHO 701 COL CUAUHTEMOC, ALCALDIA CUAUHTEMOC C.P. O6500, Mexico City, Attention – Protection of Personal Data. Transfer of personal data. Your personal data may be transferred and processed inside and outside the country, with the following people, companies, organizations and authorities other than us for the following purposes: Recipients of personal data Purpose Requires consent Third parties that provide the site hosting service website and third parties related to said provider Provision of services No Third parties that provide additional contracted services Provision of contracted services No Affiliates and subsidiaries of Volaris Provision of Services No People who provide call center services Provision of Services No Other airlines with which Volaris operates flights in shared code or similar and related alliances Provision of Services No Advertising agencies Informational, promotional, advertising and commercial purposes* Yes* Banking and financial institutions Informational, promotional, advertising and commercial purposes* Yes* Authorities Comply with the requirements in accordance with the provisions corresponding laws and regulations No We inform you that for transfers indicated with an asterisk (*) we require obtaining your consent. If you do not express your refusal for such transfers, we will understand that you have granted it to us. Personal data may only be transferred to third parties other than those mentioned in the previous table through: (i) express consent, (ii) by resolution or order of a judicial or administrative authority and (iii) in the case of personal information that by provision of a law that is considered public. Volaris will ensure, through the signing of agreements and/or the adoption of other binding documents, that said third parties maintain adequate security, administrative, technical and physical measures to safeguard your personal data, as well as that said third parties only use your personal data. for the purposes for which they were collected and in accordance with this Privacy Notice. How can you access, rectify, cancel or oppose the use of your personal data or, if applicable, revoke your consent? You have the right to know what personal data we have about you, what we use it for and the conditions of use of that data (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); to delete it from our records or databases when they consider that it is not being used in accordance with the principles, duties and obligations provided for in the regulations (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights. You may revoke the consent that you have given us for the processing of your personal data, including your sensitive personal data. However, it is important that you keep in mind that not in all cases we will be able to respond to your request or terminate the use immediately, since it is possible that due to some legal obligation we require to continue processing your personal data. Likewise, you must consider that for certain purposes, the revocation of your consent will imply that we will not be able to continue providing the service you requested from us, or the conclusion of the relationship with us. To exercise any of the ARCO rights, or address any questions you may have regarding the processing of your information, the mechanisms that have been implemented are through the presentation of the respective request (the format of which can be found on the page www .volaris.com, section called “Privacy Notice”) to the email address CONTACTO@MEXICOWANDERLUST.COM or in writing to the following address: AV PASEO DE LA REFORMA 369 DESPACHO 701 COL CUAUHTEMOC, ALCALDIA CUAUHTEMOC C.P. O6500, Mexico City, Attention – Protection of Personal Data. In accordance with article 29 of the Federal Law on Protection of Personal Data Held by Private Parties, the request must contain the requested information in all required fields marked as mandatory, among which is: full name (name or names and surnames), indication of the email or physical address designated for notifications, a contact telephone number and a clear and precise description of the personal data on which ARCO rights are exercised, attaching a simple copy of your official identification , or in electronic media, digitized version of it (scan). The deadline to respond to your request will be a maximum of twenty business days from the date of receipt of your request for access, rectification, cancellation or opposition. You will be given a response regarding its origin by email. addressed to you, sent to the email address that you have indicated in the request itself or by sending a letter to the physical address that you have indicated for such purposes (the twenty days will be considered completed at the time of delivery). Additionally, if the owners of personal data wish to unsubscribe from receiving email newsletters, they may do so in whole or in part by clicking on the 'Unsubscribe' link located at the bottom of the emails. Modifications to the privacy notice. We reserve the right to make modifications or updates to this privacy notice at any time, to address new legislation, internal policies or new requirements for the provision or offering of our services or products. These modifications will be available to the public through the following means: (i) visible advertisements in our establishments or customer service centers; (ii) brochures or brochures available in our establishments or customer service centers; (iii) on our website [privacy notice section] Use of cookies and web beacons. Cookies are text files that are automatically downloaded and stored on the hard drive of the user's computer when browsing a specific Internet page, which allow the Internet server to remember some data about this user, including their preferences for the display of pages on that server. You are not obliged to accept the cookies that we send you, and you can modify your browser to not accept cookies. For their part, web beacons are images inserted into an Internet page or email, which can be used to monitor the behavior of a visitor, such as storing information about the user's IP address, duration of interaction time on said page and the type of browser used, among others. MEXICO WANDERLUST on its website uses cookies to record session information, such as services added to the reservation or specific information about which pages you visit as a user. When you visit our website, our server records your IP address along with the date, time and duration of your visit. An IP address is an assigned number, similar to a telephone number, that allows your computer to connect to the Internet. Links to third party websites. The Volaris Privacy Notice only concerns the website we own. This does not include links to third party websites. Use of information collected by these sites is entirely the responsibility of the third party websites. You should consider that other organizations have their own privacy notices regarding the collection and use of personal information, as well as the use of cookies. If you are concerned about how other websites may use your information, we recommend that you read their privacy policy or contact the organization that owns the website. Protection. The security and confidentiality of the data that users provide when contracting a service or purchasing a product online will be protected by a secure server under the Secure Socket Layer (SSL) protocol, in such a way that the data sent will be transmitted encrypted to ensure its protection. To verify that you are in a protected environment, make sure an S appears in the navigation bar. Example: httpS://. However, despite having more secure tools every day, the protection of data sent over the Internet cannot be guaranteed 100%; Therefore, once received, everything possible will be done to safeguard the information. Improper processing of your personal data. If you consider that your right to protection of personal data has been harmed by any conduct of our employees or our actions or responses, presume that in the processing of your personal data there is some violation of the provisions set forth in the Federal Data Protection Law. Personal Data in Possession of Individuals, you may file the corresponding complaint or complaint with the INAI, for more information visit www.inai.org.mx